IT Operations Technician
Core
Support IT operations, manage VoIP and telecommunications hardware, and provide Level 1-3 technical support for M365 products.
Role type
IT Operations Technician (Level 1-3 Support)
Builds
VoIP-based service solutions, internal network configurations, and managed IT services.
Domain
Telecommunications and IT Infrastructure
Required skills
Linux server administration, VoIP service delivery, network setup, hardware troubleshooting, M365 support, problem-solving, decision-making
Preferred skills
CCNA, ITIL, CompTIA, Meraki, Sophos XGS, Aruba, Ubiquiti, M365, Azure, AD, Salesforce, Autotask, Zoho CRM, SharePoint, Proxmox, Kaseya RMM, Sophos Central
Technologies
Aruba, Azure, Cloud, CRM, Hardware, ITIL, Linux, Network, Salesforce, Security, SharePoint, DevOps
Responsibilities
Support the IT Manager in overseeing day-to-day IT operations, assist with deployment and upkeep of VoIP-based service solutions, manage reliability and security of telecommunications and IT hardware, contribute to development and maintenance of standard internal network configurations, provide guidance, support, and training to staff, collaborate with other departments to ensure IT services are smoothly integrated, help monitor and manage IT budgets, stay current with industry trends and new technologies, help develop and enforce IT policies and procedures, deliver technical support and troubleshooting for complex IT issues, assist in generating new commercial business with a focus on Managed IT services, pursue cross-sell opportunities through strategic partnerships
Seniority
Mid-level, hands-on IC