Leiter After Sales & Service (m/w/d)
Core
Strategic leadership and transformation of the After Sales and Service department for an international industrial company.
Role type
Senior leadership (After Sales & Service)
Builds
Modern, customer-oriented After-Sales organization and service processes
Domain
Industrial manufacturing / After Sales / Service Management
Required skills
Strategic planning, team leadership (14+ people), service transformation, KPI management, process optimization, digitalization, customer relationship management, change management, business development
Preferred skills
Technical background, commercial training, direct customer contact experience, international business partner management (via careerplan.io/jobs/g9b1c3a2-leiter-after-sales-service-mwd-at-hays-ag)
Technologies
Service platforms, digitalization tools
Responsibilities
Lead strategic and operational development of the After-Sales and Service area, manage and develop a team of ~14 employees, transform legacy service structures into a modern organization, define and implement a sustainable After-Sales strategy, introduce and monitor KPIs for service quality and efficiency, standardize service processes and implement new systems, develop new service concepts with Sales and Management, strengthen alignment between Sales and Service across the customer lifecycle, act as key contact for strategic customers and international partners, evolve service standards and organizational structure
Seniority
Senior, hands-on IC