Responsable Service Client F/H
Core
Managing a team of mobile after-sales technicians performing maintenance on industrial equipment while driving service sales and partnership development for logistics clients.
Role type
Senior Customer Service Manager (After-Sales & Service Sales)
Builds
Maintenance service contracts, energy solutions, fleet management services, and peripheral products for intralogistics clients.
Domain
Industrial logistics / Intralogistics / After-sales service
Deliverable
client delivery
Required skills
Team management, after-sales service expertise, commercial development, market analysis, resource optimization, SAP proficiency
Preferred skills
Technical background, strong client relationship skills, commercial mindset
Responsibilities
Manage and supervise mobile after-sales technicians, follow up on client maintenance needs, develop service sales contracts, analyze market opportunities to increase service revenue and margins.
Seniority
Manager, hands-on leadership