After-Sales Service Manager HVAC (m/w/d)
Core
Manage and optimize the entire after-sales service for HVAC products and systems (heating, cooling, ventilation, heat pumps), including spare parts planning, service partner coordination, and team leadership. (via careerplan.io/jobs/2769087-after-sales-service-manager-hvac-mwd-at-midea-europe-gmbh)
Role type
Senior manager of after-sales service operations
Builds
Efficient service operations, spare parts supply chains, and customer satisfaction for HVAC systems
Domain
HVAC industry + service operations
Required skills
HVAC system technical knowledge, spare parts management, service partner management, service KPI analysis, ERP/CRM system proficiency, project management, team leadership
Preferred skills
International business environment experience, continuous improvement methodologies
Technologies
ERP, CRM, Service Management Systems
Responsibilities
Steer and optimize after-sales service processes, develop spare parts forecast models, analyze service KPIs, lead the local after-sales team, manage external service partners and SLAs
Seniority
Senior, hands-on IC
