Service & Processes Project Manager (f-m-d)
Core
Lead and support after-sales projects across the product portfolio, covering new service launches, new product ranges, and process optimization initiatives.
Role type
Senior Project Manager (After-Sales & Service)
Builds
After-sales service offerings and optimized service processes for professional and DIY end-users
Domain
Manufacturing / Power Tools / After-Sales Service
Required skills
Project management, After-Sales service coordination, Technical customer support, Data analytics platforms (Qlik Sense), MS Office, CRM systems, ERP systems
Technologies
Qlik Sense, MS Office, CRM, ERP
Responsibilities
Lead after-sales projects for new service launches and process optimization; Collaborate with service partners and customers to enhance service offerings; Coordinate with local Service Managers for new initiative launches; Monitor program timelines and validate prerequisites for go-live; Participate in testing procedures; Lead process transfer and implementation within sales units
Seniority
Senior, hands-on IC