Senior Federal ServiceNow Business Analyst
Core
Conduct business analysis, define requirements, and design solutions for ITSM processes on the ServiceNow platform for U.S. Federal government clients.
Role type
Senior Federal ServiceNow Business Analyst
Builds
ITSM solutions and process improvements on the ServiceNow platform
Domain
U.S. Federal Government / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform configuration, requirements elicitation, business process re-engineering, user story creation, wireframing, stakeholder management, Agile methodologies, business analysis tools
Preferred skills
U.S. Federal government consulting experience, familiarity with implementing ServiceNow solutions
Technologies
ServiceNow, ITSM
Responsibilities
Identify business needs and assess stakeholders, lead business process definition and gap analysis, maintain requirements documentation including use cases and process flows, guide requirements from backlog into sprint planning, act as liaison between business owners and IT partners, create wireframes and mockups for user stories, analyze and validate requirements against product capabilities
Seniority
Senior, hands-on IC