ServiceNow Engagement Manager @Advizex (Remote)
Core
Leads client-facing implementations and drives successful delivery across ServiceNow ITOM/ITSM environments, combining end-to-end engagement ownership with pre-sales support.
Role type
ServiceNow Engagement Manager
Builds
ServiceNow ITOM/ITSM solutions for enterprise clients
Domain
IT Service Management / IT Operations Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Solutioning, scoping, proposal development, requirement gathering, process design, platform configuration, client training, post-go-live support, consultative selling
Preferred skills
Industry expertise, consultative skills
Technologies
ServiceNow
Responsibilities
Recommend and deliver solutions meeting customer functional requirements; Prepare and execute workshops; Promote process standardization and efficiencies; Determine and document detailed requirements; Design process solutions; Provide advisory and implementation services; Configure the platform and applications; Train, enable, and educate the client; Provide post go-live support; Drive the sale, implementation, and expansion of the ServiceNow platform
Seniority
Mid-to-Senior, hands-on IC