大客户服务经理 TAM（J107214）
Core
Serve as the primary post-sales contact for large enterprise financial clients, managing on-site operations, IT architecture planning, and incident response for Baidu's private cloud solutions.
Role type
Senior Customer Success Manager (Technical)
Builds
Private cloud infrastructure and intelligent cloud services for enterprise clients
Domain
Cloud Computing / Enterprise IT
Required skills
Cross-functional project management, Incident response and troubleshooting, IT architecture design, Technical training and documentation, On-site operations management, Scripting (Python/Shell)
Preferred skills
OpenStack, Redis, KVM, Linux system architecture, MySQL, PostgreSQL, NoSQL, Nginx, RDS, Kubernetes (K8S), AI agent development, Xinchuang (local innovation) solutions
Technologies
OpenStack, Redis, KVM, Linux, MySQL, PostgreSQL, NoSQL, Nginx, RDS, Kubernetes, Python, Shell
Responsibilities
Lead on-site cloud platform change management and customer requirement coordination, Design enterprise IT architectures and business processes with best practices, Manage fault emergency response and post-incident analysis, Optimize cloud intelligent products and resolve technical issues, Manage daily operations and performance of on-site support staff
Seniority
Senior, hands-on IC
