Kaufmännischer Mitarbeiter im Service (m/w/d)
Core
Handling customer and partner complaints, guarantee shipments, delivery discrepancies, and special freight arrangements for a logistics service provider.
Role type
Commercial service specialist (logistics)
Builds
Logistics operations and customer service processes
Domain
Logistics and transportation
Deliverable
client delivery
Required skills
complaint handling, guarantee shipment management, delivery discrepancy resolution, special freight coordination, business partner communication, PC proficiency
Responsibilities
Process customer and partner complaints, manage guarantee shipments, clarify delivery issues, handle customer inquiries, coordinate special freight with the forwarding manager