Fixed Term - Courier Advisor
Core
Second-line support specialist resolving delivery-related enquiries and managing courier partner relationships for a digital commerce ecosystem.
Role type
Senior Customer Support Advisor (Logistics)
Builds
Delivery resolution workflows and customer trust for direct-to-consumer brands
Domain
E-commerce / Logistics / Customer Support
Deliverable
client delivery
Required skills
Problem-solving, Communication, Attention to detail, Time management, Adaptability, Resilience
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage and resolve delivery-related tickets from customers and self-service clients; Arrange parcel collections with courier providers; Monitor and follow up on ongoing investigations until resolution; Process courier claims and exception cases; Identify recurring delivery issues and escalate trends to courier partners; Provide support with customer enquiries.
Seniority
Individual Contributor
