IT Desktop Support & CRM Admin
Core
On-site IT Helpdesk Specialist providing technical support for hardware, software, email, applications, printers, and network connectivity for attorneys, legal staff, and administrative employees.
Role type
IT Helpdesk Specialist / Desktop Support
Builds
Secure, reliable technology environment for a professional services organization
Domain
Professional Services / Legal
Required skills
Microsoft 365, Google Workspace, Windows troubleshooting, hardware support, user account management, networking basics, problem-solving
Preferred skills
CRM platforms, VOIP services, legal/case management software, network switches, structured cabling, office AV equipment (via careerplan.io/jobs/g8aa4feb-it-desktop-support-crm-admin-at-confidential)
Responsibilities
Provide technical support for hardware, software, email, applications, printers, and network connectivity; Set up and troubleshoot computers, monitors, headsets, printers, and other office technology; Create, update, and disable user accounts, permissions, and system access; Prepare technology and accounts for new employees and assist with offboarding; Maintain accurate inventories of computers, peripherals, network equipment, and other IT assets; Troubleshoot wired and wireless network issues and assist with switches, cabling, and office technology; Coordinate with external IT or technology vendors when escalation is needed; Apply appropriate security practices when managing devices, accounts, and confidential information
Seniority
Mid-level, hands-on IC
