Bilingual IT Support (Spanish)
Core
First-line IT support technician providing hardware deployment, diagnostics, and end-user troubleshooting for office and production teams in a manufacturing environment.
Role type
Level 1 IT Support Technician (Hardware & End-User)
Builds
Workstations, hardware deployments, and IT infrastructure maintenance for manufacturing and office staff
Domain
Manufacturing / Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware deployment, hardware diagnostics, basic repairs, end-user troubleshooting, Microsoft 365 support, Active Directory administration, basic networking (TCP/IP, switches, Wi-Fi), asset management, ticketing platform usage
Preferred skills
manufacturing environment experience, multi-location environment experience, CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, Dell/HP hardware certifications
Technologies
Active Directory, JIRA, Microsoft 365, ServiceNow, Zendesk, TCP/IP, Office 365
Responsibilities
deploy, replace, image, and provision hardware for users and devices; set up workstations for new hires and employee relocations; troubleshoot desktops, laptops, printers, peripherals, and mobile devices; support Microsoft 365 users and handle basic Active Directory tasks; perform hardware diagnostics and basic repairs; manage inventory and track assets; assist with IT initiatives such as technology refreshes and office moves; resolve routine issues on-site and escalate complex problems to Level 2 Technicians or the IT Supervisor
Seniority
Junior to Mid-level, hands-on IC