Salesforce Program Manager / Delivery Manager
Core
Lead large-scale, complex Salesforce programs and multi-workstream delivery for global enterprise clients, ensuring alignment with business needs and technical objectives.
Role type
Senior Program Manager / Delivery Manager
Builds
Salesforce implementations, enhancements, integrations, migrations, and managed services
Domain
Enterprise Software / Cloud Computing / Salesforce Ecosystem
Required skills
Program governance, financial management, resource planning, forecasting, risk management, Agile methodologies, executive stakeholder management, negotiation, Salesforce ecosystem knowledge (Sales Cloud, Service Cloud, Experience Cloud, security, integrations, release management, DevOps concepts), distributed team leadership
Preferred skills
PMP, PMI-ACP, Certified Scrum Master, SAFe certification, Salesforce Administrator/Consultant certifications, experience with Revenue Cloud/Marketing Cloud/Data Cloud/Agentforce/Einstein AI, US-based enterprise client experience, Salesforce DevOps tools (Copado, Gearset, AutoRABIT, Git, GitHub, Jenkins, CI/CD)
Technologies
Salesforce, AI, CI/CD, Cloud, DevOps, Git, GitHub, Support, Jenkins, Marketing, Security
Responsibilities
Take overall accountability for Salesforce program delivery, managing multiple projects, workstreams, releases, milestones, and dependencies; Meet agreed timelines, budgets, scope, quality standards, and SLAs; Serve as the primary client-facing program leader and build relationships with executives, business sponsors, and technology leaders; Lead steering committees, executive reviews, and governance discussions; Oversee budgets, revenue, costs, margins, utilization, and financial forecasts; Identify and mitigate program risks, issues, assumptions, and dependencies; Lead Salesforce implementations, enhancements, integrations, migrations, managed services, and transformation initiatives; Mentor Project Managers, Scrum Masters, and delivery leads
Seniority
Senior, hands-on IC with leadership responsibilities
