Computer Technician / Desk-side Support
Core
Provide desk-side support for end-user computer equipment, including installation, relocation, break-fix, and application setup.
Role type
Junior IC computer technician (desk-side support)
Builds
End-user computing environments and workstation configurations
Domain
IT Support / Hardware
Required skills
hardware installation, laptop imaging, workstation setup, break-fix troubleshooting, application installation, equipment migration
Preferred skills
customer service background, verbal communication, written communication, attention to detail, problem-solving
Technologies
laptops, desktops, monitors, host components, peripherals
Responsibilities
Support delivery, installation, relocation, and change management of end-user computer equipment; Image and reimage laptops and desktop computers; Set up workstations and assist with desk moves; Perform equipment refreshes, swaps, and migration activities; Carry out break-fix support tasks; Install applications as needed; Provide basic troubleshooting assistance; Deliver and configure equipment for end users
