Sr IT Support Engineer
Core
Escalation point for complex IT issues, designing and implementing network/systems solutions for MSP clients.
Role type
Senior IT Support Engineer (Infrastructure & MSP)
Builds
Network and systems solutions for managed service provider clients
Domain
IT Infrastructure / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365/O365 administration, Windows Server administration, Active Directory, networking (routing/switching/VLANs), virtualization (VMware/Hyper-V), backup solutions (Veeam), PowerShell scripting
Preferred skills
RMM tools, cybersecurity tools, VoIP, Mac device support, onsite assessments
Technologies
Active Directory, Cloud, Firewall, Hyper-V, Microsoft 365, Network, PowerShell, Security, VMware, Veeam, Windows, Office 365, Hardware
Responsibilities
Escalate and resolve complex helpdesk tickets, design and implement network/systems solutions, install and maintain routers/switches/firewalls/VMware/Windows Server, mentor junior engineers, produce system documentation, perform onsite assessments and client visits, handle after-hours on-call coverage
Seniority
Senior, hands-on IC with mentorship duties