Technical Support
Core
Provide incident management and technical support for laptops, desktops, mobile devices, and telephony for office and field-based employees across the Americas.
Role type
Desktop and Technical Support Engineer
Builds
IT hardware and software services for new and existing employees
Domain
Corporate IT / Desktop Support
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft Active Directory, Microsoft Office 365, mobile device support (iOS), ITSM ticketing systems, audio/visual hardware software (Teams, Webex)
Preferred skills
Bachelor's degree in IT or Computer Science
Responsibilities
Install and configure laptops, desktops, and mobile devices; troubleshoot hardware and software issues; manage ITSM tickets; support C-suite executives; handle employee onboarding and offboarding; maintain security policy adherence
Seniority
Mid-level, hands-on IC
