Tier 1 IT Support Technician - Bilingual
Core
Provide first-level technical support to healthcare organizations via tickets, phone, and remote tools, including onsite assistance during Epic go-live projects.
Role type
Tier 1 IT Support Technician (Help Desk)
Builds
Support tickets resolution and user assistance for healthcare clients
Domain
Healthcare IT
Required skills
English and Spanish communication, hardware/software troubleshooting, ticket management, remote support tools, shift work adaptability
Preferred skills
Tikit ticketing system experience, Epic go-live support experience, healthcare organization support experience
Technologies
Tikit, Epic
Responsibilities
Troubleshoot hardware, software, login, and connectivity issues; create and update support tickets; escalate unresolved issues; provide onsite technical assistance during Epic go-live projects; maintain accurate shift handoffs.
Seniority
Entry-level to Mid-level, hands-on IC