Executive IT Support Specialist
Core
Provide white-glove Level 2 desktop and end-user IT support to municipal executives, VIP users, and city staff, ensuring rapid resolution and proactive communication.
Role type
Senior IC IT Support Specialist (Executive/VIP focus)
Builds
Stable executive computing environments, reliable communication tools, and documented support processes for a municipal government.
Domain
Government / Municipal IT
Required skills
Windows troubleshooting, Microsoft 365 administration, Active Directory management, TCP/IP/DNS/DHCP/VLANs knowledge, printer/mobile device support, technical documentation, process standardization, executive communication, issue prioritization, hardware deployment, software installation, onboarding/offboarding management, network connectivity troubleshooting, VPN/remote access support, asset management.
Preferred skills
Microsoft Intune, Microsoft Entra ID, Hyper-V, Veeam, Cisco networking, remote monitoring and management platforms, cybersecurity tools, endpoint protection, multi-site organization support.
Technologies
Active Directory, Cisco, Hyper-V, Microsoft 365, Microsoft Intune, Mobile, Network Security, TCP/IP, VPN, Veeam, Windows, Office 365
Responsibilities
Respond to and resolve executive support requests end-to-end; manage user accounts and access controls; troubleshoot hardware, software, and network issues; create and maintain SOPs and troubleshooting guides; document onboarding/offboarding processes; maintain accurate asset records; coordinate escalations and after-hours coverage.
Seniority
Senior, hands-on IC