IT Support Technician - Helpdesk & Troubleshooting
Core
Deliver Level 1, 2, and 3 IT support, execute infrastructure projects, and manage networking/security systems for small and medium-sized enterprises.
Role type
IT Support Technician (Helpdesk & Troubleshooting)
Builds
IT infrastructure, network security systems, and cloud environments
Domain
IT Services / Managed Service Provider
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting computer and network issues, hardware and software support, firewall configuration, VPN installation, wireless network management, structured cabling, conduit work, PC setup, server upgrades, cloud migrations, office relocation support, remote assistance, documentation
Preferred skills
camera systems familiarity, access control familiarity, power tools usage, scissor lifts usage
Technologies
Cisco, Zendesk, Firewall, VPN, Cloud, Network Security, Hardware
Responsibilities
Deliver Level 1, 2, and 3 IT support to clients, primarily through remote assistance from our Mason office with some on-site visits; Execute IT projects including PC setups, server upgrades, cloud migrations, office relocations, and comprehensive IT infrastructure installations; Identify and rectify hardware, software, and network problems; Manage networking and security systems, such as firewall configuration, VPN installations, and wireless networks; Maintain meticulous documentation of IT environments, troubleshooting methods, and project activities