Service Manager Senior | Cloud & Infrastructure Services
Core
Ensure the correct delivery and evolution of infrastructure services, coordinating different teams and guaranteeing service quality, continuous improvement, and SLA compliance.
Role type
Senior Service Manager (Cloud & Infrastructure)
Builds
Cloud and on-premise infrastructure services
Domain
IT Services / Cloud Infrastructure
Required skills
Service management, Cloud infrastructure, On-premise infrastructure, Team coordination, Vendor management, Incident management, Risk management, SLA management, KPI tracking, Stakeholder communication
Preferred skills
Experience in complex multidisciplinary environments
Technologies
Cloud platforms, On-premise systems
Responsibilities
Coordinate teams involved in infrastructure services, Ensure service quality and continuous improvement, Manage incidents, risks, and service improvement plans, Monitor and comply with SLAs and KPIs, Interact with different areas and stakeholders
Seniority
Senior, hands-on IC
