Sachbearbeiter Service Sammelguteingang (m/w/d)
Core
Handling customer and partner complaints, clarifying issues, and ensuring timely delivery of premium products and guaranteed shipments within a logistics environment.
Role type
Service operations specialist (logistics)
Builds
Customer service processes and shipment tracking for logistics clients
Domain
Logistics and transportation
Deliverable
dashboards & analysis
Required skills
Complaint handling, shipment tracking, logistics process knowledge, customer communication, data documentation, MS Office
Responsibilities
Process customer and partner complaints, monitor premium product shipments, analyze delivery discrepancies, coordinate with drivers and internal teams, document cases in ticket systems, manage return card data