IT Helpdesk Support Remote
Core
Provide Tier 1 technical support for a child learning education company, handling password resets, software issues, and network troubleshooting.
Role type
Tier 1 IT Helpdesk Support Specialist
Builds
Internal support tools and proprietary billing/family management software
Domain
Education Technology
Deliverable
client delivery
Required skills
Active Directory management, ServiceNow ticketing, network troubleshooting, password reset procedures, proprietary software support
Preferred skills
A+ certification, Google IT Certificate, remote work experience
Technologies
Active Directory, ServiceNow, proprietary billing software
Responsibilities
Handle incoming calls and ticket queues, perform password resets in Active Directory, assist with proprietary software for billers and family management, troubleshoot network issues and computer replacements, serve as primary point of contact for technology support, manage support requests via ServiceNow