Tier 1 Tech Support Agent

Salary: $37,440 - 45,760 per year
Requirements:
Previous background in Tier 1 technical support or help desk services Working knowledge of computer hardware, software, and basic networking concepts Strong diagnostic and problem-solving abilities Excellent written and verbal communication skills Capacity to work independently and manage time efficiently Dependable transportation for on-site client visits Friendly, customer-focused mindset Experience with Windows and macOS Familiarity with common business software and IT tools Basic understanding of network setups and protocols
Responsibilities:
Deliver Tier 1 technical assistance to business customers by phone, email, and on-site visits Diagnose and resolve hardware, software, and networking problems Carry out routine upkeep, updates, and system health checks Record support tickets and documented resolutions in the ticketing platform Escalate more complex incidents to higher-level support when required Communicate with customers in a clear, professional manner Guide users on preventive IT best practices
Technologies:
Hardware Support macOS Network Windows
More:
We are Asheville Computer Company, a small, customer-focused IT business based in Arden, NC. We offer a modern office setting, snacks and drinks, flexible scheduling, and a supportive, team-oriented culture. We provide competitive pay and benefits, including 401(k) with company match, profit-sharing opportunities, paid time off, employee discount, ongoing training, and strong career growth potential. This is a full-time, in-person role with day shift availability required.
last updated 30 week of 2026