Tier 1 Tech Support Agent
Core
Provide Tier 1 technical assistance to business customers via phone, email, and on-site visits to resolve hardware, software, and networking issues.
Role type
Tier 1 Technical Support Agent
Builds
IT support services for business customers
Domain
IT Services / Business Support
Deliverable
client delivery
Required skills
hardware diagnostics, software troubleshooting, basic networking concepts, Windows support, macOS support, ticketing platform usage, on-site client visits
Preferred skills
none stated
Technologies
Hardware Support, macOS, Windows
Responsibilities
Deliver Tier 1 technical assistance by phone, email, and on-site visits; Diagnose and resolve hardware, software, and networking problems; Carry out routine upkeep, updates, and system health checks; Record support tickets and documented resolutions; Escalate complex incidents; Guide users on preventive IT best practices
Seniority
Entry-level, hands-on IC
