Help Desk Analyst
Core
Provide first- and second-level desktop support for a hospital and clinic environment, evaluating, installing, configuring, testing, and repairing user PCs, hardware, and software issues.
Role type
Help Desk Analyst (IT Support)
Builds
Maintains PC equipment, software, and support services for hospital and clinic users
Domain
Healthcare / IT Infrastructure
Required skills
PowerShell, VBScript, WinBatch, Batch scripting, OS image creation, hardware repair, asset management, change management
Preferred skills
A+ certification, Microsoft Certified Desktop Support Technician, software deployment automation
Technologies
PowerShell, Windows OS, Hardware
Responsibilities
Diagnose and resolve technical incidents for end users, maintain and refresh documentation and knowledge base articles, prepare and contribute to meetings with supervisors and stakeholders, document and maintain hardware and software systems, track and update assets in asset management systems
Seniority
Mid-level, hands-on IC