IT Support Specialist
Core
Provide onsite and remote technical support to employees, resolving desktop, laptop, printer, software, application, operating system, and connectivity issues while maintaining network infrastructure and mobile devices.
Role type
IT Support Specialist
Builds
IT support services for healthcare operations
Domain
Healthcare / IT Infrastructure
Required skills
Active Directory administration, Windows 11 support, Exchange Server support, VoIP system support, mobile device management, network troubleshooting, hardware installation, HIPAA compliance, incident documentation
Preferred skills
Associate degree in IT, CompTIA A+ certification, Network+ certification, Microsoft certifications, healthcare industry experience, HIPAA safeguards familiarity
Technologies
Active Directory, Windows 11, Exchange Server, VoIP, iOS, Android, TCP/IP, DNS, DHCP, LAN, Wi-Fi, Ethernet
Responsibilities
Provide onsite and remote technical support to employees, resolving desktop, laptop, printer, software, application, operating system, and connectivity issues; prepare equipment and assist with employee onboarding and offboarding. Install, configure, maintain, and troubleshoot Windows workstations, Microsoft Office, approved business applications, peripherals, and related hardware; escalate complex issues to vendors or specialized providers as needed. Administer Active Directory accounts, permissions, security groups, password resets, and organizational units; assist with Group Policy and maintain account records. Set up and support Exchange mailboxes, email accounts, Outlook, mailbox permissions, shared mailboxes, distribution groups, and email access; troubleshoot delivery and synchronization issues. Support Windows Server environments and services including Active Directory Domain Services, DNS, DHCP, file sharing, and network resources; assist with maintenance, updates, monitoring, and troubleshooting. Diagnose network and connectivity issues, support network equipment and upgrades, and coordinate advanced infrastructure work with external providers. Install and support VoIP phones and related equipment; maintain extensions and settings, troubleshoot call and connectivity issues, assist with system configurations, and coordinate with service providers. Configure and troubleshoot company mobile devices, email, calendars, applications, connectivity, security settings, enrollment, replacements, and secure resets; maintain assignment records. Follow information-security policies and applicable HIPAA requirements, protect confidential information and ePHI, support endpoint protection and access controls, report suspected incidents, and assist with audits and secure data disposal. Receive, inventory, configure, deploy, maintain, track, repair, replace, and retire IT equipment; keep asset, warranty, assignment, and replacement records current. Document incidents, procedures, configurations, and support requests; prioritize work, support office moves and technology projects, assist with conference room systems, coordinate with stakeholders, and recommend operational improvements.
Seniority
Mid-level, hands-on IC
