Desktop Support Specialist
Core
Provide first- and second-level IT support for hardware, software, and application issues via phone, remote access, and on-site assistance.
Role type
Desktop Support Specialist (via careerplan.io/jobs/g57405b1-desktop-support-specialist-at-ovation-workplace-services)
Builds
Maintains service levels and consistent operations for end users across local and remote environments.
Domain
IT Support / Desktop Infrastructure
Required skills
Windows OS support, Active Directory, Group Policy Objects, Office 365, hardware installation and troubleshooting, ticketing systems, MDM platforms, network connectivity diagnostics, printer support, preventive maintenance, vendor coordination
Preferred skills
CompTIA A+, Microsoft Certified Professional, Microsoft 365 Fundamentals
Technologies
Active Directory, Android, Cisco, macOS, Microsoft 365, Office 365, Windows, iOS
Responsibilities
Install, configure, upgrade, and troubleshoot Windows operating systems and Microsoft Office 365; install, configure, and support enterprise applications; install, configure, and troubleshoot printers, desktops, laptops, and peripherals; perform preventive maintenance and remedial repairs; use diagnostic tools to investigate network and hardware issues; coordinate with third-party vendors for A/V issues; provide updates to end users and stakeholders; support mobile device management for iOS and Android.
Seniority
Mid-level, hands-on IC
