Application Development Support Engineer
Core
Troubleshoot and resolve moderately complex incidents across applications and integrations, performing advanced data analysis and debugging to identify root causes.
Role type
Application Development Support Engineer
Builds
Restores functionality and improves performance via configuration updates and lightweight development fixes
Domain
Enterprise systems, Cloud platforms, Salesforce ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
C#, .NET, Salesforce (Apex, Lightning), SQL, Python, JavaScript, TypeScript, root cause analysis, data querying
Preferred skills
APIs and integrations, troubleshooting, analytical skills, independent work on complex issues
Technologies
Apex, C#, Cloud Support, JavaScript, Python, SQL, Salesforce, Security, TypeScript, ASP.NET
Responsibilities
Troubleshoot and resolve moderately complex and ambiguous incidents across applications and integrations; Perform advanced data analysis and debugging to identify root causes of system issues; Implement configuration updates and lightweight development fixes to restore functionality and improve performance; Own issues from initial diagnosis through resolution, validation, and documentation; Identify recurring system problems and contribute to long-term fixes and process enhancements; Partner with development teams to improve escalations and reduce repeat incidents
Seniority
Mid-level, hands-on IC