Associate Support Engineer - Salesforce
Core
Provide expert-level support, troubleshooting, and optimization for the Salesforce Consumer Goods (CG) Cloud platform, specifically the Trade Promotion Management (TPM) and Key Account Management (KAM) modules.
Role type
Associate Software Engineer (Salesforce Support & Development)
Builds
Salesforce TPM & KAM application features and integrations for global business teams
Domain
Consumer Goods / Retail / Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce administration, Salesforce Consumer Goods Cloud, Trade Promotion Management (TPM), Salesforce Field Service, Einstein Analytics, MuleSoft, Apex, Salesforce data models, Salesforce security models, declarative automation (Flows, validation rules, approval processes), root cause analysis, system performance monitoring, API management, data integration
Preferred skills
Salesforce Certified Administrator, Consumer Goods Cloud Accredited Professional, Sales Cloud Consultant
Technologies
Salesforce, MuleSoft, Einstein Analytics, Apex, Flows
Responsibilities
Resolve incidents and break-fix efforts for the TPM & KAM application, act as primary point of contact for escalated support tickets, collaborate with business analysts to refine requirements, participate in the full development lifecycle including design, coding, testing, and deployment, perform system maintenance and patches, troubleshoot data integrity issues, support external system integrations, apply Salesforce updates and patches, document support processes and solutions
Seniority
Junior to Mid-level, hands-on IC