Technical Support Specialist
Core
Provide timely and precise responses to customer inquiries via phone and email, delivering expert technical support for stand-alone and virtual terminals.
Role type
Technical Support Specialist
Builds
Customer support tickets resolution and account annotations for terminal products
Domain
Financial technology / Payment terminals
Deliverable
client delivery
Required skills
troubleshooting software and technical issues, problem-solving, verbal and written communication, organization, multitasking, critical thinking, decision-making
Preferred skills
bilingualism
Technologies
Excel
Responsibilities
Provide timely and precise responses to customer inquiries via phone and email, Deliver detailed product information and expert technical support for our stand-alone and virtual terminals, Efficiently manage and resolve customer support tickets within defined Service Level Agreement (SLA) guidelines, Collaborate with sales representatives to effectively resolve customer issues, Diligently document all customer interactions, including inquiries and feedback, Escalate complex issues to the appropriate internal teams as required