207630 / Bilingual Technical Support Engineer
Core
Provide Tier II technical support, escalation management, and training for internal and external clients.
Role type
Bilingual Technical Support Engineer
Builds
Technical solutions and documentation for client environments
Domain
IT Infrastructure, Security, and Endpoint Management
Deliverable
client delivery
Required skills
Spanish fluency, troubleshooting, systematic fault isolation, SQL, TCP/IP, LAN technologies, Windows OS, Linux OS, server/PC hardware, malware analysis, VMWare environments, MSI installer/logs, SysInternal tools, LDAP, auditing compliance (PCI, SOX, HIPAA)
Preferred skills
None stated
Technologies
ePO, MVM, VSE, Malware tools, SysInternal tools, MSI, SQL, TCP/IP, LAN, Windows, Linux, VMWare
Responsibilities
Provide technical support to internal and external clients, manage escalations, document technical solutions, deliver training, troubleshoot systems, maintain hardware/software environments
Seniority
Individual Contributor
