Workplace Experience Associate* – Cleaning & Hospitality Services
Core
Operational management and quality assurance of cleaning, hygiene, and hospitality services for an international consumer goods manufacturer.
Role type
Senior IC workplace experience associate (cleaning & hospitality)
Builds
Clean, safe, and welcoming work environments for end-users
Domain
Facility management / Consumer goods industry
Required skills
Vendor management, Quality assurance, Stakeholder coordination, Customer service, Scope management, Process optimization, Reporting, Health & safety compliance
Preferred skills
Ticketing systems, Survey tools, Audit processes, SLA management
Technologies
MS Office (Excel, PowerPoint, Outlook), Ticketing systems, Survey tools
Responsibilities
Coordinate daily operations between clients and service providers, Conduct quality audits and service inspections, Manage vendor performance via scorecards, Handle customer inquiries and feedback, Support health and safety checks, Develop and implement process improvements
Seniority
Mid-level, hands-on IC
