Soft Service Manager
Core
Lead workplace and facility support operations to ensure a safe, compliant, efficient, and employee-focused environment.
Role type
Senior Soft Service Manager
Builds
Safe, compliant, and efficient workplace environments
Domain
Manufacturing / Semiconductor / Workplace Operations
Deliverable
physical/clinical work
Required skills
Vendor management, Stakeholder coordination, Workplace safety compliance, Operational excellence, Process improvement, Cost optimization, Audit management, Contract management, SLA/KPI tracking, AI application for cost review
Preferred skills
Manufacturing/semiconductor experience, Professional certification in Facilities/Workplace Management
Technologies
AI tools for cost and proposal review
Responsibilities
Manage housekeeping, janitorial, deep cleaning, façade cleaning, and workplace hygiene services; Manage transportation for employees and visitors; Oversee cafeteria, pantry, vending machines, landscaping, indoor plants, and employee amenities; Manage employee dormitories; Manage environmental health services such as mosquito management; Partner with security team on operations, access control, emergency preparedness, and safety initiatives; Drive waste management, recycling, pest control, and sustainability programs; Manage soft service vendors, contracts, SLAs, KPIs, and performance reviews; Support facility planning, workplace upgrades, layout changes, and infrastructure projects; Conduct audits to ensure compliance with safety, environmental, and operational standards; Identify opportunities for process improvement, cost optimization, and enhanced employee experience.
