IT services technician - Chicago metro
Core
Provide IT support to end users via remote engagement and on-site visits, focusing on hardware setup, troubleshooting, and Microsoft technology management.
Role type
Junior IT services technician
Builds
Laptop and desktop machines
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
hardware troubleshooting, Microsoft Windows, Office 365, Active Directory, Group Policy, incident recording
Preferred skills
problem-solving, quick learning, valid driver's license, reliable vehicle access
Technologies
Active Directory, Office 365, Windows
Responsibilities
Deliver IT support to end users through remote engagement and on-site visits, Assist with Microsoft technologies including Windows and Office 365, Set up and deploy new laptop and desktop machines, Record incidents and adhere to resolution protocols
Seniority
Junior, 1-2 years experience