Quality Services Specialist
Core
Support Quality Services client engagements throughout their administrative lifecycle, from project setup and tracking through invoicing and closeout.
Role type
Administrative Support Specialist
Builds
Engagement records, project statuses, operational spreadsheets, logs, trackers, and supporting documentation
Domain
Professional Services / Internal Audit
Deliverable
dashboards & analysis
Required skills
Microsoft 365 (Excel, Outlook, Word, SharePoint), data entry, sorting, filtering, reading comprehension, written communication, basic mathematical calculations, attention to detail, record maintenance
Preferred skills
Associate degree, business or administrative coursework, client engagement support, project administration, invoicing, accounts receivable/payable, contractor coordination, procurement platforms (SAP Ariba, Coupa, SAP Fieldglass), SharePoint document management
Technologies
Excel, Microsoft 365, SAP, SharePoint, Office 365
Responsibilities
Maintain engagement records, project statuses, operational spreadsheets, logs, trackers, and supporting documentation; monitor engagements through invoicing milestones and project completion; administer client surveys and distribute pre-engagement documentation; log and track client and contractor billing information; prepare client accounts receivable invoices and submit contractor accounts payable invoices; coordinate routine accounts receivable and accounts payable follow-ups; prepare and distribute standard consultant agreements and Statements of Work; maintain contractor roster details; complete client vendor-onboarding questionnaires and due diligence submissions; set up and maintain project collaboration environments including SharePoint repositories; identify inconsistencies across documents and records and route exceptions appropriately
Seniority
Individual Contributor