IT Consultant Cisco Security (w/m/d)
Core
Providing 2nd/3rd-level support and troubleshooting for Cisco Security environments for mid-market and enterprise clients.
Role type
IT Consultant (Cisco Security)
Builds
Managed services and lifecycle projects for client security infrastructure
Domain
IT Security / Network Security
Deliverable
client delivery
Required skills
Cisco Security troubleshooting, 2nd/3rd-level support, SLA management, documentation, customer relationship management
Preferred skills
CCNA or CBROPS certification, experience with Fortinet/Checkpoint/PaloAlto, German and English fluency
Technologies
Cisco, Fortinet, Checkpoint, PaloAlto
Responsibilities
Handle and resolve customer incidents and support requests for Cisco Security technologies, ensure SLA compliance and documentation, participate in lifecycle projects, identify optimization opportunities in client environments
Seniority
Mid-level, hands-on IC
