Technical Support Engineer, L2 - Romania
Core
Provide L2 technical support, troubleshooting, and implementation assistance for Tufin's network security policy orchestration suite to global customers.
Role type
L2 Technical Support Engineer (Network Security)
Builds
Tufin security policy orchestration solutions for enterprise customers
Domain
Network Security / Cybersecurity
Deliverable
client delivery
Required skills
Network troubleshooting, Linux administration, Firewall configuration (Check Point, Palo Alto, Cisco, Juniper, Fortinet), TCP/IP, Routing, NAT, Customer liaison, Technical documentation
Preferred skills
Perl, Python, BASH, Kubernetes (K8S), German (C1)
Responsibilities
Troubleshoot issues to full resolution within the Tufin suite, Maintain ticket queue and communicate with customers, Support product implementation and integration, Document best practices, Support the EMEA region
