Technical Support Engineer, L2
Core
Provide L2 technical support, troubleshooting, and implementation assistance for Tufin's network security policy orchestration platform to global customers.
Role type
Senior IC technical support engineer (network security)
Builds
Tufin network security automation suite
Domain
Network security, policy orchestration, heterogeneous enterprise environments
Deliverable
client delivery
Required skills
network troubleshooting, Linux server administration, firewall configuration (Check Point, Palo Alto, Cisco, Juniper, Fortinet), TCP/IP, routing, NAT, customer liaison, implementation support, documentation
Preferred skills
Perl, Python, BASH, Kubernetes (K8S)
Responsibilities
Troubleshoot issues to full resolution within the Tufin suite, maintain ticket queues, act as liaison between customers and internal resources, support product implementation and integration, document best practices, support the EMEA region
Seniority
Mid-level, hands-on IC
