Technical Support Engineer
Core
Provide Tier 2 technical support and troubleshooting for Tufin's network security policy orchestration suite to global customers and partners.
Role type
Tier 2 Technical Support Engineer
Builds
Tufin network security automation solutions
Domain
Network Security / Cybersecurity
Deliverable
client delivery
Required skills
technical troubleshooting, network protocols (Routing, NAT, TCP/IP), firewall technologies (Check Point, Cisco, Juniper, Fortigate, Palo-Alto), Linux, customer support (via careerplan.io/jobs/A1-00B-E6-27C-technical-support-engineer)
Preferred skills
implementation and integration of security products, documentation of best practices
Responsibilities
troubleshoot issues to full resolution within the Tufin suite, maintain ticket queue and liaise between customers and internal resources, support product implementation and integration in customer infrastructure, document best practices for Tufin solutions
Seniority
Mid-level, hands-on IC