Service BDC at Rocky Mount Toyota
Core
A service Business Development Center (BDC) associate who generates new service business and strengthens customer relationships through outbound and inbound communication.
Role type
Service BDC Associate
Builds
Scheduled service appointments and customer engagement
Domain
Automotive retail service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
outbound calling, inbound call handling, appointment scheduling, customer follow-up, multi-channel communication (phone, video, text, email), DMS usage, social media management, Microsoft products proficiency
Preferred skills
prior BDC experience, retail sales experience, customer service experience, special-order parts tracking, recall campaign management
Technologies
DMS, social media platforms, Microsoft Office Suite
Responsibilities
Follow up on dealership manifest and opportunity lists, answer inbound service calls, make outbound calls to schedule previously declined service work, conduct customer service survey follow-up calls, contact no-shows to reschedule, provide updates on special-order parts and recall campaigns, support advisors by greeting customers and directing them to the right advisor
Seniority
Entry-level to Mid-level, hands-on IC