Service Delivery Associate – Enterprise IT & Hardware
Core
First point of contact and coordinator for enterprise hardware support services, managing tickets, logistics, and field engineer dispatches.
Role type
Service Delivery Associate (Enterprise IT & Hardware)
Builds
Hardware support operations, parts logistics, and service delivery for enterprise clients
Domain
Enterprise IT & Hardware Services
Deliverable
client delivery
Required skills
ticket management, SLA monitoring, logistics coordination, vendor/partner coordination, customer communication, issue triage, on-call rotation management
Preferred skills
ServiceNow, Zendesk, Jira, enterprise hardware break/fix experience, spare-parts logistics
Technologies
JIRA, ServiceNow, Zendesk
Responsibilities
Manage and triage service tickets ensuring SLA compliance; Coordinate break/fix and replacement work with field engineers and vendors; Monitor dispatches and parts shipments; Support spare-parts logistics; Keep customers informed of case status; Maintain support contracts with administrative and supply chain teams; Escalate issues appropriately.
Seniority
Entry-level to early-career (0–3 years experience)
