Mitarbeiter im First Level Support (m/w/d)
Core
First-level IT support specialist handling user inquiries, ticket management, and device setup for end-users.
Role type
First-level IT support technician
Builds
IT support services for end-users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, hardware setup, network troubleshooting, user account management, ticketing systems
Preferred skills
Mobile device management, documentation skills
Technologies
Windows, Microsoft 365, Outlook, Teams, VPN
Responsibilities
Serve as first point of contact for IT issues, log and prioritize service desk tickets, assist users with Windows and Office applications, install and configure hardware/software, perform initial fault analysis, manage user accounts and permissions, document incidents and solutions, escalate complex issues to Level 2 support, update users on request status