Support Analyst — IT Help Desk / Service Desk
Core
Provide remote and on-site technical support to professional clients including law, accounting, and engineering firms, managing service tickets and resolving issues across desktops, laptops, printers, and cloud services.
Role type
Support Analyst (IT Help Desk / Service Desk)
Builds
IT support services for SMB professional firms
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Microsoft 365, Windows OS, basic networking, IT security, ticketing systems, remote assistance tools, incident response, knowledge base documentation
Preferred skills
MSP experience, Tier II escalation management, endpoint security, MFA, email threat management, on-premises and hybrid infrastructure, Active Directory, cloud services, project work, on-call rotations
Technologies
Active Directory, Cloud Support, Microsoft 365, Mobile, Network Security, SMB, Windows, Office 365, SharePoint