IT Support Technician - Miami Lakes
Core
First-line technical assistance to end users via phone, remote, and in-person, troubleshooting hardware, software, and network connectivity.
Role type
IT Support Technician
Builds
Internal IT support services for end users
Domain
Automotive industry IT operations
Deliverable
client delivery
Required skills
Troubleshooting, analytical problem-solving, customer service, verbal and written communication, Microsoft Office proficiency, multi-tasking, hardware support, printer support, laptop support, desktop support, monitor support, mobile device support, remote support tools, basic networking concepts
Preferred skills
Windows desktop environment support, third-party vendor coordination, hardware/software upgrade testing and rollout
Technologies
Excel, Hardware Support, Mobile, Network, Windows
Responsibilities
Troubleshoot and resolve issues involving hardware, software, operating systems, printers, mobile devices, and network connectivity; manage user accounts, passwords, and system access; install, configure, and support desktops, laptops, printers, monitors, mobile devices, and related equipment; identify root causes, diagnose technical problems, and apply effective fixes; coordinate with third-party vendors to help resolve incidents; assist with testing and rolling out new hardware, software, and system upgrades; keep accurate records of support cases and resolutions; participate in an after-hours and weekend on-call rotation; travel to company locations when necessary to provide onsite support