Senior Customer Engineer
Core
Senior Customer Engineer providing first-level technical support, troubleshooting network issues, and validating CPE performance for telecommunications customers.
Role type
Senior Customer Engineer (Telecommunications)
Builds
Customer premises equipment (5G FWA, residential gateways, Wi-Fi routers, mesh systems)
Domain
Telecommunications / Networking
Deliverable
client delivery
Required skills
TCP/IP, DHCP, NAT, VLAN, Wi-Fi 7/8, 5G NR, PON architectures (GPON, XGS-PON), DOCSIS, Wireshark, Iperf, IxChariot, AI technologies, technical writing
Preferred skills
open software development platforms (prpl, RDK-B, OpenWRT), Wi-Fi router/access point/mesh hardware design
Technologies
AI, Firmware, Hardware, Support, NAT, Network, TCP/IP
Responsibilities
Handle incoming technical questions and FAQs, manage tickets from creation through tracking and escalation, support setup/configuration/upkeep of customer premises equipment, troubleshoot network issues and diagnose faults using diagnostic tools, develop and apply test plans for CPE to validate performance, resolve everyday technical challenges using core networking principles, communicate issues and findings to engineering teams, share customer needs and market input with Sales and Business Development, identify opportunities to improve processes, translate complex technical topics into practical guidance, provide informal support to junior team members, ensure high-quality first-level support
Seniority
Senior, hands-on IC