Network Support Engineer
Core
Provide 24/7 global customer support for Cisco Meraki network products, diagnosing and resolving network issues using AI-powered tools.
Role type
Junior Network Support Engineer
Builds
Customer support cases and resolved network issues for enterprise customers
Domain
Networking / Customer Support
Deliverable
client delivery
Required skills
Troubleshooting LANs, VLANs, VPNs, DHCP servers, AI-powered tools utilization, written and verbal English communication
Preferred skills
Networking certifications (CCNA, CCNP, CWNA), core network technologies (firewalls, routing/switching, wireless), networking protocols (TCP, OSPF, RADIUS)
Technologies
AI-powered tools, Cisco Meraki products
Responsibilities
Own customer cases from creation to resolution, diagnose and resolve network-related issues, collaborate with partners and customers on technical inquiries, work with Escalations and Engineering teams, complete training modules on product features and AI tools
Seniority
Entry-level (0-2 years experience)
