Sachbearbeiter Service Innendienst (m/w/d)
Core
Administrative support for the technical sales team and direct customer contact point for service-related inquiries.
Role type
Administrative Service Coordinator
Builds
Customer quotes for repairs and maintenance, manages service deadlines, and processes customer complaints.
Domain
Industrial safety equipment (gas detection and alarm technology)
Deliverable
dashboards & analysis
Required skills
Customer relationship management, quote creation, complaint processing, ERP system usage, MS Office proficiency, technical understanding
Preferred skills
Experience in industrial trade or technical wholesale
Technologies
ERP systems, MS Office
Responsibilities
Support the technical outside sales team, create customer offers for repairs and maintenance, monitor service deadlines, handle the claims process, perform administrative tasks like reviewing customer reports and data entry.
Seniority
Mid-level, experienced professional