Customer Experience Associate / Representative
Core
Respond to customer inquiries, guide purchasing, make recommendations, resolve complaints, and provide administrative support for sales and distribution workflows.
Role type
Customer Experience Associate / Representative
Builds
Customer satisfaction and streamlined sales/distribution operations
Domain
Electrical manufacturing / wireless industry
Required skills
customer handling, conflict resolution, problem-solving, order entry accuracy, PC literacy, multi-tasking, time management
Preferred skills
MS Office proficiency, SAP BI/ERP experience, Hubspot CRM/SLA Ticketing experience, additional European languages
Technologies
SAP BI, Hubspot CRM
Responsibilities
Respond to customer inquiries via webchat, email, or phone; assist sales/distribution team to streamline workflow; provide administrative support for BP, Deal, and Quote creation; prepare and submit quotes; validate and enter customer purchase orders; oversee shipments and issue invoices; resolve roadblocks in order processing; collaborate with customers, partners, and internal teams; support new CX initiatives with feedback.
Seniority
Entry-level to Junior