Principal Technical Program Manager / ServiceNow
Core
Leading high-impact technical programs on the ServiceNow platform to support global operations and digital workflows.
Role type
Principal Technical Program Manager (ServiceNow)
Builds
Strategic technical program plans, complex program delivery, and executive reporting for the Digital Workflows product line.
Domain
Financial Services / Enterprise IT / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical program management, ServiceNow platform expertise, enterprise-authorized AI usage, advanced analytical reasoning, critical thinking, change leadership, dependency management, stakeholder management, risk synthesis, data sensitivity awareness
Preferred skills
Process standardization, executive visual communication, design thinking, Agile/Scaled Agile methodologies, roadmap creation
Technologies
ServiceNow, AI Support
Responsibilities
Develop and execute strategic technical program plans aligned with organizational goals; oversee complex program delivery by managing resources, budgets, and timelines; use AI capabilities to accelerate planning and reporting while validating outputs; build relationships with stakeholders and cross-functional teams; drive continuous improvement and optimize processes.
Seniority
Principal, hands-on IC with strategic oversight
