Guests Relations Officer
Core
Manage end-to-end guest communication and provide administrative support for holiday home rental operations.
Role type
Guest Relations Officer (Short-term Rental Operations)
Builds
Guest experience and operational readiness for holiday home rentals
Domain
Hospitality / Short-term rental operations
Deliverable
client delivery
Required skills
Guest communication via WhatsApp/email/phone, Booking platform management, Check-in/out coordination, Cross-functional liaison with housekeeping/maintenance, MS Office proficiency, CRM system usage
Preferred skills
Additional languages beyond English
Responsibilities
Handle guest inquiries, reservations, complaints, and special requests; Coordinate bookings across multiple platforms; Update availability, pricing, and guest details; Liaise with housekeeping, maintenance, and operations teams
Seniority
Individual Contributor