Deskside Technician – End User Computing (m/w/d)
Core
Provides onsite troubleshooting, repair, and preventative maintenance for end-user devices, peripherals, and network connectivity at corporate locations.
Role type
Deskside Technician (End User Computing)
Builds
Operational support for desktops, laptops, mobile devices, printers, and network services for corporate users.
Domain
IT Support / End User Computing
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, Windows 7/10 configuration and deployment, network connectivity setup, imaging tools (Ghost, MDT), data backup and recovery (USMT), mobile device management, printer/scanner configuration and queue management, SLA adherence.
Preferred skills
Experience with large enterprise environments, knowledge of WAN/LAN segments, VIP support handling.
Technologies
Windows 7/10, Ghost, MDT, USMT, TCP/IP, LAN, WAN, docking stations, wireless networking.
Responsibilities
Resolve incidents and problems associated with EUC equipment; Provide reactive troubleshooting to identify and eliminate potential issues; Support users in connecting to corporate network and accessing LAN, print, and file services; Install, upgrade, and repair EUC equipment; Provide software break/fix services; Configure and support mobile computing platforms; Create, change, and remove printer configurations based on requests; Provide regular feedback regarding customer requirements and maintain communication with sales and operations.
Seniority
Mid-level (3-5 years experience)
